Last updated: January 10, 2025

Introduction

DonorPacks LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website (https://donorpacks.com) ("Site") or use our services ("Services"). By accessing the Site or using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide to Us

• Name

• Email address

• Billing and payment information

• Organization name and mission focus

• Marketing communication preferences

1.2 Information We Collect Automatically

• Usage Data (IP address, browser type, device information, pages visited, time spent)

• Tracking Technologies (Cookies, Web Beacons, Pixel Tags)

We use cookies to personalize your experience, analyze usage patterns, and improve our Services. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use personal information for the following purposes:

• To provide and maintain our Services

• To manage your account and billing

• To process payments

• To communicate with you about your account, transactions, or Service updates

• To send marketing communications based on your consent or where legally permitted

• To improve our Services through data analysis and usage trends

• To comply with legal obligations and protect our rights

We may send you marketing emails (e.g., nonprofit growth tips, updates, offers) if you opt-in or if otherwise permitted by applicable law. You can opt-out at any time.

3. Sharing Your Information

We may share your information with:

• Service Providers: Including payment processors (e.g., Stripe), email platforms, analytics providers, and customer support tools.

• Business Transfers: In connection with any merger, sale, restructuring, or asset transfer.

• Affiliates and Business Partners: With entities under common ownership or partnerships.

• Legal Requirements: If required by law or to protect rights, property, or safety.

• With Your Consent: As otherwise agreed with you.

4. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account and billing data: Retained for as long as you are a client and for 7 years after for legal compliance.

• Marketing preferences: Retained until you opt out.

• Usage data: Retained for internal analysis purposes or as required by law.

5. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information

• Object to or restrict our use of your information

• Opt out of marketing communications at any time

To exercise your rights, please contact us at hello@donorpacks.com.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protections are in place as required by applicable law.

8. Children's Privacy

Our Site and Services are not directed to individuals under 13. We do not knowingly collect information from children. If we become aware of any such collection, we will delete the data promptly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the updated policy on the Site. Your continued use of the Site or Services after such updates constitutes your acceptance.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@donorpacks.com

Address: 7953 Tyson Oaks Cir, Vienna, VA 22182, USA